Privacy policy for Window Bros

Last Updated: August 18, 2025

This Privacy Policy explains how Window Bros ("we", "us", or "our") collects, uses, discloses, and protects the personal information of users ("you") of our website and services. We are committed to protecting your privacy and handling your data in a transparent and responsible manner. 

1. what information we collect

We collect the following personal information from you when you use our service booking platform:

• Identifiers: Your name, email address, and phone number.

• Service Information: Your service address (for appointment scheduling and service delivery) and any special notes or instructions you provide regarding the services (window cleaning, solar panel cleaning, window screen repair).

• Internet Activity: Information about your interaction with our website through the use of cookies and other tracking technologies for purposes like marketing, website functionality, analytics, and advertising. 

We do not collect sensitive personal information, such as social security numbers, driver's license numbers, or health information, through our platform. 

2. how we collect your information

We collect personal information directly from you when you:

• Fill out forms on our website (e.g., booking forms, contact forms).

• Communicate with us via email or phone.

• Interact with our website, including through the use of cookies. 

3. how we use your information

We use the information we collect for the following business and commercial purposes: 

• Service Provision: To process your service bookings, schedule appointments, and perform the requested window cleaning, solar panel cleaning, and window screen repair services.

• Communication: To communicate with you regarding your bookings, appointments, service updates, and to respond to your inquiries.

• Marketing and Advertising: To send you promotional materials, inform you of special offers, and personalize your experience with our services.

• Website Improvement: To understand how you use our website and services, analyze trends, and improve the functionality and user experience of our platform. 

We will not use your personal information for purposes incompatible with those outlined in this Privacy Policy without providing you with prior notice. 

4. payment processing

We use third-party payment gateways, such as PayPal, to process payments for our services. These companies handle your payment information on our behalf and are subject to their own privacy policies. We do not store your payment details on our servers. 

5. sharing your information

We do not sell your personal information to third parties. 

We may share your information with third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These third parties are contractually obligated to protect your information and are prohibited from using it for any purpose other than providing services to us. 

6. your privacy rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including the right to know, delete, correct, and opt-out of sale/sharing of your information. You also have the right to non-discrimination for exercising these rights. 

7. exercising your rights and contacting us

To exercise your privacy rights or ask questions about this policy, contact us via phone at 951-775-6765, email at hello@windowbros.co, or our website's contact form. We will respond in accordance with applicable laws. 

8. security

We use reasonable security measures to protect your personal information, but no method is entirely secure. 

9. changes to this privacy policy

We may update this policy and will post changes on our website with a new "Last Updated" date. We encourage you to review it periodically.